Shipping Policy

Shipping Locations

We offer shipping services to customers located in the United States and Trinidad and Tobago. For international orders outside of these regions, please contact us for further assistance.

Shipping Methods

We strive to provide efficient and reliable shipping options to ensure your orders reach you in a timely manner. Our standard shipping methods include:


-Domestic Shipping (United States)

- USPS Priority Mail

- UPS Ground

- FedEx Ground

Domestic Shipping (Trinidad and Tobago)

- TT Post- standard Fee ($30tt)

-International Shipping:
- DHL Express
- FedEx International Economy
- UPS Worldwide Expedited
Or whichever ones you use

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, and we appreciate your understanding and patience.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and selected shipping method. You can view the shipping costs at checkout before completing your purchase.

Estimated Delivery Time

The estimated delivery time varies depending on the shipping method and destination:

- Domestic Shipping (United States & Trinidad and Tobago): 2-5 business days
- International Shipping(outside the US): 5-10 business days

Please note that these are estimated delivery times, and actual delivery may vary due to customs clearance, unforeseen delays, or other factors beyond our control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your package and monitor its delivery status.

Customs and Duties

For international orders, please be aware that customs duties, taxes, and fees may apply upon import. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

Shipping Restrictions

Certain products may have shipping restrictions or regulations imposed by local authorities. We comply with all applicable laws and regulations regarding shipping restrictions, and we appreciate your cooperation in ensuring compliance with these guidelines.

Shipping Address

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided by the customer.

Shipping Inquiries

If you have any questions or concerns regarding your shipment, please contact our customer service team at [Hello@infusepuretherapy.com] or reach out to us via our social media @infusepuretherapy. We are here to assist you and provide updates on your order's shipping status

 

Return Policy

1. Eligibility Criteria:

• Items must be unused, undamaged, and in their original packaging.
• Returns must be initiated within 30 days of the purchase date.
• You must provide a valid proof of purchase (receipt, order number, or invoice).

2. Return Process:

• Contact our customer service team via email at [Hello@infusepuretherapy.com]  with your order number and the reason for the return.

• Fill out the return request form provided by our team.

• Once your return request is received and approved, we will provide you with a return shipping label and instructions.

• Ship the item back to us using the provided shipping label within 7 business days of receiving the return instructions.

• Once we receive the returned item and inspect its condition, we will process your refund. Please allow 7 business days for the refund to be credited back to your original payment method.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• International returns follow the same eligibility criteria and process as domestic returns. 

4. Refunds:

• Refunds will be issued to the original payment method within 7 business days after we receive the returned item.
• Original shipping charges are non-refundable.

5. Restocking Fee: A restocking fee may be deducted from your refund if the returned item is not in its original condition, is damaged, or is missing parts.

 

6. Non-Returnable Items:

• Gift Cards: Gift cards are non-returnable and non-refundable.
• Customized or Personalized Items: Items that have been customized or personalized cannot be returned unless they arrived damaged or defective.
• Clearance or Final Sale Items: Clearance or final sale items are non-returnable.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

8. Exchanges and Store Credit:

• Exchanges for the same item or store credit may be offered in certain cases

 

Policy Updates:

We reserve the right to update or modify our return policy at any time. Please refer to our website for the most up-to-date information.